ESTABLISHED IN 1904

Opening Hours

Days Business Hours
Monday – Friday 09:00 – 19:00
Saturday 09:00 – 18:00
Sunday 10:00 – 17:00
call us 0208 644 4000

Security And Privacy

Data Protection Notice

This notice explains how we will process your personal information.

Data Protection Principles

Wilsons Automobiles & Coachworks Ltd complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The eight principles relating to the processing of personal information are:

  • Fairly and lawfully processed
  • Processed for a limited time
  • Adequate, relevant & not excessive
  • Accurate
  • Not kept longer than necessary
  • Processed in accordance with your rights
  • Secure
  • Not transferred to countries without adequate protection

Your privacy and security is of utmost importance to us. We will always follow these principles and ask you how you would like us to communicate with you. The Information Commissioner regulates compliance with the Data Protection Act.

Why we collect your data?

By collecting your data, it allows us to understand what your needs and wants are, provide personalised content and match the most relevant cars or information for you. It also allows us to provide many great, targeted promotional offers and services that we know you may be interested to hear about.

Who is the Data Controller?

When you provide personal information to Wilsons, Loads of Vans, Vans London or Bargain Buys the data controller is Wilsons Automobiles & Coachworks Ltd.

If another company is the data controller, this will be made clear when you provide your personal information.

How we use personal data

The data controller will use your information together with other information for administration (including providing any goods, services or information you have requested), marketing, credit scoring, customer services and profiling your purchasing preferences. We may also disclose your information to our service providers and agents for these purposes.

We may provide hyper-links from our web site to web sites of third parties. Please note that this privacy statement applies only to the contents of our web site and not to those web sites to which we may provide a link.

Consent

By returning or submitting voluntarily a form including web forms and also email addresses with your personal information to us, you consent to:

a.our processing your sensitive personal data for the above purposes; and

b.our transferring your information to countries, which do not provide the same level of data protection as the UK if necessary for the above purposes. If we do make such a transfer, we will put a contract in place to ensure your information is protected.

When you give us your personal information, you may receive marketing communications by post, telephone, email or SMS from us. You will be given the opportunity to opt-out of these marketing notifications but remember that this will preclude you from receiving any of our special offers or promotions in future. If you are an existing customer and the information relates to similar goods or services to those which you have previously requested from us then we may send you offers or updates of interest. You will be given the option to opt out of these communications. You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us by the methods explained at the end of this notice. Your personal information will be disclosed where we are obliged or permitted by law to do so. If you post or send offensive or objectionable content anywhere on or to any of our websites or otherwise engage in any disruptive behaviour on any of our websites, we can use whatever information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behaviour.


Cookies

When you visit one of our websites, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk for record keeping purposes and we may use them to do a number of things:

Cookies help us to recognise you when you next visit one of our websites and return any saved information such as car comparisons or saved search criteria.

It also allows us to note the advertisements displayed to you. This allows us to tailor the advertisements we provide to your preferences. We may use the services of third party ad servers for this purpose.

Cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing. A third party collects such data on our behalf to measure web site performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of this service assists us in measuring and improving the structure and ease of use of our web sites.

Third Party Cookies

Advertisements on our site may on occasion be provided by another organisation. Our advertising partner will serve ads that it believes are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number). In order to do this, our advertising partner may need to place a cookie (a small text file) on your computer. For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit www.youronlinechoices.co.uk. Cookies may be used to allow the advertisers to compile anonymous statistics, personalise advertising content and monitor the effectiveness of their campaigns. We cannot control nor do we have access to any cookies placed on your computer by third party advertisers and sponsors.



Credit checks

If you apply for credit then to help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors.


Personal Information

Updating or deleting your personal information

When you register online with any of Wilsons Automobiles & Coachworks Ltd's brands, you can control your marketing preference through the opt-in/ opt-out options provided. Should you want to upate these options you will be able to do so by following the unsubscribe links provided on our communications. Some of our brands may provide a preference centre that will allow you to update you marketing preferences and keep your information up to date. Please ensure you update your personal information if it changes or if it is inaccurate. Should you request that your personal information be removed, please be assured that a stop will be put on all future communications as soon as is reasonably possible however in some instance some personal information maybe retained in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes and troubleshoot problems etc, but always done within a legal framework.

When you request to be removed from further marketing offers, you will be added to a suppression list to ensure your request is complied with. All personal data is processed in line with the requirements of the Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003.


Personal data disclosed in public areas

Certain Wilsons Automobiles & Coachworks Ltd websites may allow for the sharing of information. We do not share, sell, trade or rent your personal data outside of the Wilsons Automobiles & Coachworks Ltd. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You should remember that any personal data you submit to such areas will be viewed by other third parties this includes, online chat rooms and forums. As such, your personal data may be viewed, collected and used by third parties over whom we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.


Information Requests

You have a right to ask for a copy of your information (for which we charge a small fee) and to ask us to correct any inaccuracies in your personal information (which is free). To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone

When you give us information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to the transfer of their information abroad and to receive on their behalf any data protection notices.


Notification of changes

From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice or changes in our services.